Customer Information Systems
CIS systems enable service providers to handle new billing tariffs, meter equipment, and alternate energy options. Smart grid is one of those game changing events like Y2K.
Blue Heron was founded in 1999 to provide a value based vendor option for utilities seeking to replace their aging legacy CIS systems. Since its inception, Blue Heron has devoted its primary business practice to supporting and implementing Oracle/SPL CIS products, arguably the leading CIS software package on the market today. Stephen Northrup, the founder, President and CEO of Blue Heron, was the project manager for the first package implementation of SPL’s CIS Plus back in the mid 1990’s. Mr. Northrup built the company’s business model around providing affordable, objective, and high quality CIS delivery solutions compared to traditional options in the marketplace.
Blue Heron provides management and consulting services specializing in the installation, maintenance, enrichment, and audit of Customer Information and Billing systems. CIS implementation is a unique and highly specialized market. Blue Heron is proud to note that to date we have helped implement, upgrade, and support CIS systems at over 30 different client sites. We have developed a wealth of experience integrating, customizing, maintaining, and upgrading CIS products for clients in the energy, water, and service industries. In addition, we have worked with several municipal clients and have experience with all services: electric, gas, water, waste water, solid waste, broadband, and telecommunications.
Our industry leading consultants develop a strong partnership with your team during the project, evaluating your business processes, and enabling your organization to take advantage of the rich functionality and configurability of the Oracle applications. The results - curtailing costly modifications and customizations and lowering the total cost of ownership (TCO).
Working with Blue Heron Consulting will help ensure that your CIS/CC&B implementation project is delivered on time, and on budget every time, exceeding your expectations.
Services
- Customer Information Systems CIS systems enable service providers to handle new billing tariffs, meter equipment, and alternate energy options. Smart grid is one of those game changing events like Y2K.
- Work and Asset Management (WAM) From Synergen to WAM, Blue Heron’s WAM practice has been proving implementation and support services since the late 1990’s.
- Smart Grid Smart grids deliver electricity from suppliers to consumers using digital technology to save energy, reduce cost and increase reliability and transparency. Such a modernized electricity network is being promoted by many governments as a way of addressing energy independence, global warming and emergency resilience issues.
- Enterprise Resource Planning Blue Heron Consulting Enterprise Resource Planning (ERP) Practice enables organizations to leverage their investment in leading E-Business applications from Oracle and PeopleSoft.
- Managed Services: Blue Heron’s Managed Services focuses on minimizing one of the most important IT metrics – Total Cost of Ownership. With up to 70% of total application costs represented by support and maintenance of an application after it is moved to production, a proven and reliable services organization dedicated to driving cost down is paramount to ongoing business success.
- Project Health Assessments Pioneered work products are either developed from scratch or leveraged from experiences or material from non CC&B/WAM/EBS implementations and often yield unpredictable, inefficient, or flawed results.
- Training /eLearning: The key to the design and roll out of a successful training program lies in following a proven instructional systems design. The ADDIE model, one of the most widely used instructional systems design approach, is employed by Blue Heron to ensure that the training solution meets the training need.
- Data Migration Services Efficient data migration from legacy CIS environments is the single most important factor to implementation success and often represents a project’s critical path. Blue Heron’s data migration services are founded on early collaborative planning, data inspection, and iterative testing to build a solid foundation for attaining financial balancing and continuity of business operations.
- Geographic Information Systems GIS systems enable customers to integrate hardware, software, workflow and data for capturing, managing, analyzing, and displaying all forms of geographically referenced information.
