Managed Services:
Blue Heron’s Managed Services focuses on minimizing one of the most important IT metrics – Total Cost of Ownership. With up to 70% of total application costs represented by support and maintenance of an application after it is moved to production, a proven and reliable services organization dedicated to driving cost down is paramount to ongoing business success.
Today’s CIOs face an accelerating array of challenges in the provision of ongoing value to their business constituents. With the continued evolution of technologies, significant consolidations in the software application vendor market, and the recent economic downturn, many organizations have delayed upgrading their application portfolios. This delay has placed additional pressure on maintaining and/or replacing legacy skills. Introduction of new technologies, designed to keep organizations competitive in an ever changing market, forces IT departments into competition for skilled implementation resources and the need to retool their existing internal competencies. Traditional challenges include:
- Budget pressure
- Access to skilled labor
- Knowledge management and transfer
- Extension of legacy functionality
- Allocation of internal resources
- Change management
Blue Heron Consulting offers a comprehensive array of managed services, combined with our management consulting and training services, to enable our clients to tailor an application management solution focused on specific business challenges. Whether dealing with current legacy systems or managing the transition to new application technologies, we have the experience, flexibility, and agility to collaborate on a well crafted value integration solution.
Our proven application management methodology encompasses assessment, planning, setup, ongoing operations, and continuous improvement activities while introducing the necessary monitoring and governance controls to align legacy maintenance budgets with business value objectives.
As one of the country's most experienced Customer Information System and Enterprise Asset Management system integrators, Blue Heron Consulting provides the most cost effective alternative to in-house maintenance solutions. Our extensive industry experience, breadth of technical skills, and management expertise provide the nucleus for a successful application management operation that can impact an organization in a variety of ways:
- Enabling transformation to new technology suites
- Freeing internal resources to focus on value added initiatives
- Providing variable resource capacity for demand spikes
- Empowering process re-engineering
- Delivering transparency of operations
- Reducing retooling/training costs
Blue Heron enjoys a proven track record in crafting and delivering application management solutions in support of our client’s business goals. Our superior methodology, experience, and attention to detail enable our client IT operations to focus on high value business initiatives and integration into their organizations value chain.
Partnering with Blue Heron will help ensure that your IT goals and objectives are met.
Services
- Customer Information Systems CIS systems enable service providers to handle new billing tariffs, meter equipment, and alternate energy options. Smart grid is one of those game changing events like Y2K.
- Work and Asset Management (WAM) From Synergen to WAM, Blue Heron’s WAM practice has been proving implementation and support services since the late 1990’s.
- Smart Grid Smart grids deliver electricity from suppliers to consumers using digital technology to save energy, reduce cost and increase reliability and transparency. Such a modernized electricity network is being promoted by many governments as a way of addressing energy independence, global warming and emergency resilience issues.
- Enterprise Resource Planning Blue Heron Consulting Enterprise Resource Planning (ERP) Practice enables organizations to leverage their investment in leading E-Business applications from Oracle and PeopleSoft.
- Managed Services: Blue Heron’s Managed Services focuses on minimizing one of the most important IT metrics – Total Cost of Ownership. With up to 70% of total application costs represented by support and maintenance of an application after it is moved to production, a proven and reliable services organization dedicated to driving cost down is paramount to ongoing business success.
- Project Health Assessments Pioneered work products are either developed from scratch or leveraged from experiences or material from non CC&B/WAM/EBS implementations and often yield unpredictable, inefficient, or flawed results.
- Training /eLearning: The key to the design and roll out of a successful training program lies in following a proven instructional systems design. The ADDIE model, one of the most widely used instructional systems design approach, is employed by Blue Heron to ensure that the training solution meets the training need.
- Data Migration Services Efficient data migration from legacy CIS environments is the single most important factor to implementation success and often represents a project’s critical path. Blue Heron’s data migration services are founded on early collaborative planning, data inspection, and iterative testing to build a solid foundation for attaining financial balancing and continuity of business operations.
- Geographic Information Systems GIS systems enable customers to integrate hardware, software, workflow and data for capturing, managing, analyzing, and displaying all forms of geographically referenced information.
