Training /eLearning:
The key to the design and roll out of a successful training program lies in following a proven instructional systems design. The ADDIE model, one of the most widely used instructional systems design approach, is employed by Blue Heron to ensure that the training solution meets the training need.
Blue Heron knows that a successful system implementation is dependent upon timely training that is customized to meet your unique training needs. After all, no two system implementations are alike, so why should their associated training plans and materials be?
Blue Heron Consulting is dedicated to providing the highest-quality training for all clients, which is exemplified by the establishment of Blue Heron University. In line with Blue Heron's goal to be a full-service value integrator, Blue Heron University offers a wide range of training services, supported by a training team with a unique combination of training and utility industry experience. Our belief is that effective training is a key element of success. Offering both Instructor-Led training (ILT) courses and e-Learning courses, we are confident that we can create a training plan that will align with the objectives of your system implementation. Our services include, but are not limited to, the following:
- Requirements analysis
- Training plan development
- Curriculum development
- Customization of base ILT and e-Learning courses to meet your unique needs
- Coordination of training facilities, instructors, and the development of the training database and environment
- Delivery of training for the targeted deployment
Understanding our target audiences so that we can customize training materials to their specific requirements is a vital step in the process for developing a positive and valuable training experience. In fact, that’s what makes us stand out from the rest. Our training courses are developed using the base version of a software application being implemented, such as Oracle® Customer Care and Billing (CC&B). Because client implementations often require specific customizations to be made to the software to accommodate their business processes, our training is designed to be customized as well. These customizations enable the training to complement the client's business processes and customizations to their systems.
From the development of our training courses, to the customization of the training materials on a client-by-client basis, Blue Heron will work diligently to meet each client's unique training needs.
Services
- Customer Information Systems CIS systems enable service providers to handle new billing tariffs, meter equipment, and alternate energy options. Smart grid is one of those game changing events like Y2K.
- Work and Asset Management (WAM) From Synergen to WAM, Blue Heron’s WAM practice has been proving implementation and support services since the late 1990’s.
- Smart Grid Smart grids deliver electricity from suppliers to consumers using digital technology to save energy, reduce cost and increase reliability and transparency. Such a modernized electricity network is being promoted by many governments as a way of addressing energy independence, global warming and emergency resilience issues.
- Enterprise Resource Planning Blue Heron Consulting Enterprise Resource Planning (ERP) Practice enables organizations to leverage their investment in leading E-Business applications from Oracle and PeopleSoft.
- Managed Services: Blue Heron’s Managed Services focuses on minimizing one of the most important IT metrics – Total Cost of Ownership. With up to 70% of total application costs represented by support and maintenance of an application after it is moved to production, a proven and reliable services organization dedicated to driving cost down is paramount to ongoing business success.
- Project Health Assessments Pioneered work products are either developed from scratch or leveraged from experiences or material from non CC&B/WAM/EBS implementations and often yield unpredictable, inefficient, or flawed results.
- Training /eLearning: The key to the design and roll out of a successful training program lies in following a proven instructional systems design. The ADDIE model, one of the most widely used instructional systems design approach, is employed by Blue Heron to ensure that the training solution meets the training need.
- Data Migration Services Efficient data migration from legacy CIS environments is the single most important factor to implementation success and often represents a project’s critical path. Blue Heron’s data migration services are founded on early collaborative planning, data inspection, and iterative testing to build a solid foundation for attaining financial balancing and continuity of business operations.
- Geographic Information Systems GIS systems enable customers to integrate hardware, software, workflow and data for capturing, managing, analyzing, and displaying all forms of geographically referenced information.
