Utilities: Energy, Water, Sewer, Solid Waste, Cable, Internet, Telecommunications

Utilities face a dynamic business environment with challenges and opportunities never before seen in this industry. New business and regulatory demands, customer expectations, financial and risk management considerations, and advanced technology are reshaping the once-stagnant business with amazing speed. More than ever, survival depends on the ability to respond rapidly to new opportunities and threats.

Blue Heron Consulting is uniquely qualified to position utilities for success in this new paradigm. As former utility executives, Blue Heron's founders have faced these same challenges. Frustrated by the lack of objective, affordable, high-quality professional services, they created a consulting and professional services firm based on a customer-first philosophy. Through this commitment, Blue Heron quickly established a leadership position in business strategy and system integration services. Clients include investor-owned and municipal utilities providing electricity, natural gas, water, sewer, solid waste, cable, and Internet services.

Blue Heron has established themselves as a world-class value integration company, providing utilities of all sizes with top-notch, affordable consulting and professional services:

• Customer information systems (CIS) implementation and optimization
• Customer relationship management (CRM)
• Strategic consulting
• Business continuity and disaster recovery
• IT security
• Programmer and end-user training
• Data warehousing and analytics
• Cost-reduction strategy

Blue Heron has years of experience with successful CIS implementations in the utilities industry, including unparalleled expertise with the Oracle Utilities Customer Care and Billing (CC&B) product.

Only Blue Heron offers the unbiased counsel, in-depth knowledge of utility business processes and systems, and affordable rates to ensure your project's successful completion — on schedule, on budget. It's an approach that has earned Blue Heron 100% satisfaction ratings from clients.