Oracle Utilities
Customer Care and Billing (CC&B)

What is CC&B?
Oracle Utilities Customer Care and Billing (CC&B) is a full-featured, configurable, customer information system designed for the utility industry. CC&B manages all aspects of customer information including person and account information, premise information, service agreements and contracts, meter reads and other field activities, equipment and device information, rates, billing, payment processing, credit and collections, and other financial information.

Why choose CC&B?

• Whether your company has a few thousand or several million customers, CC&B is scalable and works for utility companies of all sizes.
• CC&B is nearly completely table-driven, so the need for custom modifications is minimized and the cost and time for implementation is reduced.
• CC&B provides a field-proven, state-of-the-art, N-tiered business architecture.
• CC&B contains functions to manage workflow and enhance automation.
• CC&B can easily be modified while still remaining compatible with future upgrades, decreasing go-to-market-time for new offerings and changes due to deregulation.
• The low cost to maintain and upgrade the system allows for low cost of ownership and high return on investment.