Blue Heron Completes PeopleSoft® CIS/ERM Upgrade at California Water Service Company

January 7, 2007

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Rochester, N.Y. — Blue Heron Consulting Corporation is pleased to announce the successful upgrade of the PeopleSoft® Enterprise Revenue Management (ERM) system - formerly the PeopleSoft® Customer Information System (CIS) - to version 8.95 at California Water Service Company (www.calwater.com). Blue Heron Consulting led the combined California Water Service Company (Cal Water) and Blue Heron team through all phases of the upgrade. Cal Water went live with PeopleSoft® CIS/ERM v8.95 during the 4th quarter of 2006. Blue Heron is continuing to provide Cal Water with post-production PeopleSoft® ERM support.

"We were upgrading from an early release of the product that had to be heavily modified in order to support our business. Each existing customization was analyzed for its appropriateness and necessity in the new version. Blue Heron's experts worked closely with our users to configure the new version and to minimize customization.) In addition to the integration work they provided and overall project management, they provided an unbiased view of the CIS industry and supplied invaluable input to our strategic decisions" said Dennis Jeffrey, Director of Information Technology at Cal Water. "In addition to the challenges of the upgrade, Cal Water did not have in-house expertise on the system. Blue Heron provided that expertise and worked closely with us to ensure all of the challenges of the upgrade were met. Blue Heron's staff worked side-by-side with Cal Water's staff and provided ongoing production support to ensure that our business operations continued uninterrupted throughout the entire project. Blue Heron also brought creative ideas to the project that helped control the total cost of the upgrade."

"Cal Water's situation is not unique in the industry; with the rapid consolidation of the CIS market many organizations are faced with difficult decisions. Blue Heron continues to provide an unbiased voice in the market." said Ken Rybka, President of Blue Heron. "The success of this project is largely attributed to the quality of the team members, both Cal Water and Blue Heron staff dedicated themselves to the project and worked together to make it a success."

Blue Heron's role as the PeopleSoft® CIS/ERM integrator and production support provider at Cal Water strengthens its leadership position in providing CIS/ERM consulting and systems integration services to the utility industry. The firm is recognized as one of the premier CIS/ERM integrators in the world, with utility clients throughout North America and Europe.

About California Water Service Company
California Water Service Company (Cal Water) is the largest investor-owned American water utility west of the Mississippi River and the second largest in the country. Formed in 1926, the San Jose-based company serves 500,000 customers through 28 Customer and Operations Centers throughout the state.

Cal Water is the largest subsidiary of the California Water Service Group, which also includes Washington Water Service Company, New Mexico Water Service Company, Hawaii Water Service Company, and CWS Utility Services. As a whole, the Group provides high-quality regulated and non-regulated utility services to over 2 million people in 100 communities. For more information, visit www.calwater.com.

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