Information and Billing Systems

Information and billing systems have been at the heart of Blue Heron Consulting's professional service offerings since its founding. With decades of hands-on experience and unparalleled project management expertise, Blue Heron's resources have the proven ability to position clients for success with their information system initiatives. All Blue Heron consultants have current knowledge and in-depth experience with business processes and technical operations. They possess industry-specific experience with customer information/billing systems, clinical information systems, e-commerce, system interfaces, contact center operations and applications, and financial systems.

Blue Heron specializes in the value integration, implementation, upgrade, and maintenance of business information systems, with industry-specific knowledge.

Full system life-cycle support on multiple platforms in multiple languages.
Vendor fit-gap analysis, requirements development, and functional specification support.
Business process design and reengineering.
Training programs (end-user, technical, package overview).
Data warehouse design and implementation.
CIS legacy system modernization/life extension programs.
System bolt-ons (data archive/purge modules, CRM front-ends, special reporting, and more).
Consulting on customer care strategy and best practices.
Managed services through Blue Heron's Solution Centers, located in the United States and abroad.

Blue Heron's in-depth experience and dedication to excellent service has resulted in 100% satisfaction rates with clients and doubling of its revenues annually. Only Blue Heron offers the unbiased counsel, in-depth knowledge of business processes and customer information solutions, and affordable rates to ensure your project's successful completion — on schedule, on budget.

Customer Care and Customer Information System Support
Blue Heron's consultants have worked in lead or direct contributor positions in more than fifty enterprise software implementations, including several of the world's largest CIS/CRM installations to-date. As a result, Blue Heron is intimately familiar with all aspects of CIS strategy and implementation:

Full CIS life-cycle support on multiple platforms and languages.
Data warehouse design and implementation.
CIS plug-in or bolt-on support.
IT consulting.
Business redesign and process engineering.
Programmer and end-user training.
Staff augmentation.

Information System Modernization Program
For a business seeking specific enhancements fast, a complex upgrade can be overkill as well as a drain on resources. Blue Heron Consulting's System Modernization Program enables the client to make specific enhancements quickly, without a full system upgrade.

Through the System Modernization Program, businesses implement the latest technology to resolve particular pain points, while keeping costs and complexity to a minimum. By creating a platform for high-impact enhancements, System Modernization can extend the life of your information system by seven to fifteen years — while saving 75% to 90% off the cost of a full package upgrade.

Best of all, the System Modernization Program can be implemented using dollars already budgeted for system support and maintenance. Businesses taking advantage of Blue Heron's maintenance agreement — at rates approximately half those of the typical vendor service agreement — can apply this savings directly to System Modernization. Most clients can expect a return on the investment within two to three years.

Maintenance and Support.
Blue Heron's Maintenance and Support Program is a flexible, affordable alternative to traditional post-implementation support agreements. You choose the level of support that best fits your Firm's needs, from basic maintenance to comprehensive support with immediate responsiveness 24 x 7 x 365. Maintenance and support services are provided at the client's site or remotely through Blue Heron Solution Centers located in the United States and abroad. Best of all, rates are approximately half those of the typical vendor service agreement. Maintenance and support are assured under the terms that make sense for your Firm, and savings may be applied directly to needed system enhancements.