Blue Heron University

In line with Blue Heron's goal to be a full-service value integrator, Blue Heron offers a wide range of training services to meet the needs of your best-of-breed software implementation or upgrade, such as Oracle Utilities Customer Care and Billing (CC&B) and Oracle Siebel CRM On Demand. Blue Heron University was created because Blue Heron believes that training is a key aspect of any successful implementation. Our world-class training services/products include:

• Core Team Training — Comprised of formal classes that are mandatory for the core team to prepare them for various tasks during implementation. This course covers the product overview, principles, major product components, navigation, and configuration.
• Technical Training — Delivered through formal classes and knowledge transfer, Blue Heron will prepare your IT team to support your implementation after go live.
• Train-the-Trainer — A cost-effective alternative to traditional end-user training. This approach reduces training expenses, as well as ensures that your trainers are prepared to deliver training on an on-going basis after the project ends for new employees or after system upgrades.
• End-user Training — When the train-the-trainer approach is not the best option for your implementation, Blue Heron training consultants can conduct the end-user trainer.
• Training Materials — Blue Heron training materials are available in various formats, including presentation materials, print classroom materials, computer-based training, job aides and quick reference guides, and so on.
• Other Training Services — Blue Heron will also support your training team in the development of a training plan and training curriculum; the customization of the base training manuals; and the coordination of training facilities, instructors, and development of the training database and environment.

Why Choose Blue Heron?

• Our training team has over 16 years of experience with a leading company in the training industry.
• Our training materials are built using sound instructional design principles and incorporate training best practices.
• Our in-depth courseware student guides include engaging activities with job-based scenarios, allowing the students to relate what they learn to what happens in their job.
• Blue Heron will help you analyze your training needs to ensure the best approach is taken for your enterprise software implementation.